Case Study 03 · Cisco Webex · Vidcast

Sharing, Permissions
& Discoverability
at Scale

A single copyable link isn't a sharing model — it's an assumption. I rebuilt Vidcast's sharing paradigm from the ground up with a layered permissions model, then designed the discoverability system that made content findable across the platform. Together, Playlists and Pages now drive 19% of all platform views.

Company
Cisco Webex · Vidcast
Role
Sr. UX Design Lead
Timeline
2022 – Present
Scope
Permissions DesignIAContent DiscoveryUX & UI
15,970
Playlists created
3,949
Pages created
19%
Of all views via Pages & Playlists

A link isn't a sharing strategy

When I joined Vidcast, sharing meant one thing: copy a link. There was no concept of who could see it, no way to control access by team or domain, no password protection, and no way to surface content to people who hadn't been directly shared a link.

For Vidcast to work at the enterprise scale Cisco needed, we had to solve two connected problems: who can see this video? and how does the right content reach the right people?

Designing the permissions model — first principles

I started from first principles: what are the real use cases for sharing a video, and what level of access does each one require? The result was four distinct permission tiers, each with a clear mental model.

Tier 01

Private

Only the creator can view or find this video. Invisible to all others.

Tier 02

Restricted

Viewable by specific emails, a team/group, or a domain. Dynamic — access follows membership.

Tier 03

Open — Link Only

Anyone with the link can view. Does not appear on homepage or profile. Link-guarded.

Tier 04

Open — Discoverable

Anyone with the link can view AND the video can be recommended and appear on the homepage and the creator's profile.

Building the system that makes content findable

Permissions solve who can see a video. Discoverability solves how content surfaces to the people who should see it. I designed three interconnected systems that together account for 19% of all platform views.

Playlists

Curated collections of videos — ordered, titled, and designed for sequential consumption. Built as a module-based system so any video can live in multiple playlists. 15,970 playlists created to date.

Pages

Flexible module-based content hubs — combine videos, playlists, text, and embeds into a structured page. Built for use cases like team onboarding, event recaps, and learning libraries. 3,949 pages created to date.

Homepage & Feed

Personalized discovery surface surfacing recommended content, recent uploads from followed creators, and company-wide broadcasts — all filtered by the viewer's permissions.

Creator Profiles & Company Pages

Public-facing pages for individual creators and companies — giving viewers a browsable archive of all discoverable content from a single source.

Vidcast Homepage — Personalized Discovery
Vidcast — Team Feed Vidcast — Company Page
Vidcast — Author/Creator Profile Vidcast — Playback with Sharing Controls

The third pillar in action

Discoverability was always the third pillar of the Vidcast product strategy — the system that makes Creation and Consumption actually reach people. The permissions model gave enterprise users the control they needed to share confidently. Playlists and Pages gave them the tools to curate and publish. And the homepage gave viewers a reason to come back.

"19% of all platform views now come through Pages and Playlists — content that wouldn't have been watched if it relied solely on direct sharing."

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